| Information analysis quality | qua2 | .861 | .167 | .082 | .133 | .153 | .027 |
| qua3 | .764 | .197 | .125 | .230 | .170 | .007 |
| qua1 | .749 | .052 | .216 | .149 | .099 | .102 |
| qua5 | .715 | .230 | .210 | .147 | .109 | –.021 |
| qua4 | .703 | .101 | .164 | .088 | .317 | .006 |
| AI preference | pre2 | .186 | .828 | .208 | .207 | .086 | .013 |
| pre3 | .184 | .786 | .286 | .254 | .087 | .002 |
| pre1 | .231 | .743 | .239 | .246 | .113 | .021 |
| pre4 | .110 | .723 | .226 | .279 | .167 | .045 |
| Satisfaction | sat5 | .170 | .220 | .804 | .209 | .139 | .077 |
| sat4 | .093 | .248 | .764 | .259 | .268 | .103 |
| sat3 | .258 | .210 | .689 | .234 | .092 | .058 |
| sat2 | .295 | .295 | .683 | .198 | .196 | .017 |
| sat1 | .264 | .378 | .507 | .331 | .149 | .079 |
| Continuous usage intention | cui2 | .159 | .292 | .264 | .820 | .138 | .045 |
| cui4 | .276 | .318 | .214 | .776 | .100 | .006 |
| cui3 | .206 | .260 | .274 | .752 | .111 | –.008 |
| cui1 | .257 | .319 | .377 | .643 | .123 | –.004 |
| Information processing quality | qua8 | .095 | –.011 | .054 | .112 | .889 | .056 |
| qua10 | .184 | .221 | .173 | .001 | .777 | .023 |
| qua9 | .159 | .100 | .187 | .068 | .760 | .042 |
| qua7 | .292 | .112 | .139 | .196 | .716 | .051 |
| Innovativeness | inn2 | –.001 | –.004 | .072 | .056 | –.005 | .788 |
| inn4 | –.010 | –.012 | –.037 | .003 | .001 | .776 |
| inn1 | –.013 | –.013 | .016 | .100 | .126 | .758 |
| inn3 | .134 | .107 | .144 | –.143 | .021 | .752 |