Table 1. Schedule developing the service sales manual

Step		Week 1–2	Week 3–4	Week 5–6	Week 7–8	Week 9–10	Week 11–12	Week 13–14
Preparation	Consultation and contract
	Developer internal workshop
Content development	SME workshop		Workshop 1			Workshop 2
	Photo shoot for the manual
	Content development
Follow-up management	Editing and proofreading						Final feed back
	Suggesting a manual application plan

Note. SME, subject matter experts.