Table 3. Contents in the service sales manual

Part	Phase	Contents
1	Establish standard behavior and guidelines for service sales by phase	Service point by phase: Greetings, identifying needs, problem solving, payment/delivery, and farewells.
2	Develop skills and communication to strengthen sales capabilities	Sharing best practices such as using questions, product description, and offering alternatives.
3	Develop dialogue methods for each sales section	Discovering major sales dialogue methods such as cosmetics, fashion, sunglasses, liquor, red ginseng, watches, etc.
4	Develop problem-solving skills according to the situation	Responding to complaints and malicious customers (according to emotional labor law).