| 1 | Empathy | Yes, I understand you are looking for a smaller version of the product.I regret to inform you that if there were a wider range of choices for the product, we would have had a wider selection for you. |
| 2 | Explaining the fact/exploring the reason | Unfortunately, only 1 bottle per person is allowed to be purchased at the Duty-Free store, and therefore, we carry mostly big bottles. Are you looking for something to enjoy at home? |
| 3 | Alternative proposal/product suggestion | Even if it is a big bottle, I can assure you that it is cheaper than the smaller bottle sold outside the Duty-Free store. I guarantee that you will not regret this purchase if you take advantage of this great price. |