| “A crisis to me is any situation that is urgent and unusual and could interfere students’ learning and any condition students and/or faculty need additional supports… I always try to make an open environment that students can share their problems with me and seek supports. However, I also have a concern that deep involvement in students’ life may not be my role, and try to define my role in teaching and helping students.” (FI1) |
| “I broadcasted my communication simultaneously in parallel to my students in the classroom and through online channel in my last in-person class meeting at the start of the Pandemic. While the school was not yet sure about campus shutdown, I kept consistent and frequent communications with students about what we were doing to find out what to do and made sure the course learning will be there. I kept them in touch.” (FI2) |
| “Some students are in deep trouble and cannot catch up by themselves. I invite them in my office and personally work on the assignments with the students together, although I say I do not repeat my lecture when a class is missed in my course syllabus. However, I am not sure how to communicate about certain problems, as students sometimes shut down all contact channels and disappear.” (FI3) |
| “I have a very vivid memory on the day of the Camp Fire and happened to have an exam that day. I had a student come to me saying her parents were in the affected area. I told her forget about school. Take care of your parents… When students have problems usually interfering tests, my policy is let’s skip this test and put an extra weight on the final exam.” (FI4) |
| “In general, I think it is important for universities to communicate with the students during a crisis because students are sometimes in their own world, not paying attention…. Institutions of higher education are responsible for those students under their care… Students are stressed out about the school, and due to their age group, they might not be always tuned to everything going on in the world…. College is its own ecosystem and the school has an obligation to communicate important things going on, not only in the State, but also nationally or even sometimes internationally…” (FI5) |