Table 7. Philanthropy-related corporate communication characteristics, objectives, and strategies

Target group Group characteristics Communication goals Communication strategies
Consumers End users interested in health and wellness Enhance product trust through philanthropic activities; strengthen company image in terms of contributing to health improvement - Consumer education programs, health campaigns- Convey the social value of products and the company’s commitment through patient support programs
Investors and Shareholders Interested in investment returns and the company’s long-term sustainability Emphasize the company’s sustainability and social responsibility through philanthropic activities - Sustainability reports- Announcements of philanthropic activity results- Sharing ESG performance
Policymakers and Government Agencies Influence policy formation and execution Implement health policies; enhance policy support and collaboration - Policy briefings- Public partnership programs- Participation in government-led health campaigns
Medical Professionals and Institutions Make decisions about prescribing, recommending, and using products Increase trust in products and company through philanthropic activities - Medical education seminars- Provision of research data- Development of collaborative health programs
NGOs and Social Enterprises Interested in social value and effect Strengthen the connection between social goals and pharmaceutical industry goals - Collaborative projects- Contribution to Sustainable Development Goals- Joint research and activities
Internal Employees (excluding subject) Core members of company operations; effect on internal motivation and participation Increase awareness of corporate culture and the importance of philanthropic activities among employees - Share philanthropic activities through internal communication channels- Employee engagement programs, volunteering opportunities
Note. ESG, Environmental·Social·Governance; NGO, Non-governmental organization.